Terms and Conditions

Privacy, Data and Communication

By using the Gravity Float & Wellness website and app, you are responsible for maintaining the confidentiality of your account details and accept responsibility for all activities under your account.

Personal Information

Gravity Float only collects personal information knowingly provided via the client registration form for bookings or purchases. This information is used for essential communications and will not be shared externally without consent.

Security

All online transactions are secured via MINDBODY Payment Service, which meets PCI Level 1 security standards.

Cancellations

Appointments can be cancelled or rescheduled free of charge with at least 24 hours’ notice. Cancellations within 24 hours or failure to attend will incur the full session fee.

Online Bookings & Payments

All online bookings are pre-paid. Clients must register an account to book sessions. Prices may change without notice. Accepted payment methods are Gravity Float & Wellness Gift Cards, Mastercard, and Visa.

Pricing & Payment

Prices are subject to change. Payments can be made via Mastercard, Visa, EFTPOS in-store, or direct debit for memberships.

Session Bookings

All bookings must be prepaid at the full price of the service. Voucher numbers are required at booking and will be used to secure a session if applicable. Over-the-phone payments can be upgraded to multi-session packages once sessions have been completed.

Payment Terms

Online payments appear as “Gravity Float & Wellness” on statements. Bookings are final and non-refundable due to change of mind. Sessions cannot be reallocated to other services.

Session Passes

Valid for 12 months unless stated otherwise. Non-refundable. Can be shared where specified.

Introductory Offers

Valid for 3 months from purchase. One per person only. Non-refundable and non-transferable. If gifted to someone who has already redeemed an intro offer, the value may be applied to another product or service.

Memberships

Float Club requires a minimum 6-month commitment. Credits are valid for 3 months (or 6–12 months for upfront memberships), shareable, but non-refundable. Two weeks’ notice is required to cancel. Unused credits are forfeited upon membership termination.

Direct Debit

Authorisation is required via signed Direct Debit Request Form. Payment details are encrypted and stored securely. Payments appear as “Gravity Float ATI”. Failed Payments Declined payments will be reattempted automatically. An admin fee applies for failed transactions. Repeated failures may result in membership termination. Membership Suspension Memberships may be suspended for up to 3 months after the 6-month minimum term. Alternatively, the membership may be cancelled. Gift Cards Available in-store and online. Not redeemable for cash and cannot be replaced if lost or stolen. Valid for 3 years unless otherwise stated. Special offers and Introductory Gift Cards are valid for 3 months. Minimum Age Requirements
  • Float: Minimum age 10; under 16s require a parent/guardian to attend and provide consent.
  • Infrared Sauna: 16+ only; not recommended during pregnancy.
  • Massage: 18+ only.
  • PEMF: Available from 2 weeks of age.

Health and Safety

Clients may be refused service if unfit for treatment or lacking necessary medical clearance. Compliance with current government health regulations is required.

Water Sanitation

Clients causing contamination of float water (e.g. with oils, hair dye, tanning products, or bodily fluids) will be charged $1,700 per affected pod.

Policy Updates

Gravity Float reserves the right to change these terms at any time. Continued use of the site signifies acceptance of any updates.

Acceptance of Terms

Use of the website and services confirms agreement with these terms.

Feedback and Complaints

Gravity welcomes feedback and handles all complaints promptly and fairly. Complaints can be submitted in person, by phone, email, anonymously or via third parties. Gravity will aim to respond within 48 hours and escalate if required, following its formal complaint process. Outcomes will be communicated in writing.

Expiry

* Unredeemed gift cards, passes and offers past their specified expiry date will be null and void

Reviews from Our Clients

Few Times Got Something Different Each

Have been a few times and got something different out of it each time, It is definitely worth going at least twice.

Luisa Pozo

Warm Environment Unique Like Other Are

Friendly and warm environment. A unique experience like no other. The staff are amazing and are always up for a chat. It’s a really good mini get away from busy life. ( even if its only for an hour ) ,)

monique pittas

First Absolutely Loved Exactly Advertised Love

This was my first float experience and I absolutely loved it! The staff were really friendly and the facilities were clean and exactly as advertised. Love the space themed room names.

Sarah Warren-Ashby

Rooms Are Excellent Got Exactly Promised

Great experience. The rooms are clean, service is excellent and I got exactly what was promised. The products in the shower are nice too. The introductory offer is a great way to sample floating.

Sharon Edwards

John Lennon Said Turn Off Mind

As John Lennon said, “Turn off your mind, relax, and float downstream”. This is a great experience, in a great facility, with a friendly team to support you on your trip into the ultimate relaxed state. Go on, you know you want to…

Tony Murphy

Such Special Place Feel Calmer Soon

Such a special place! I feel calmer as soon as I walk in the door. Staff are wonderful, and floating itself is such a unique experience. Always dreaming about when I can go back! ❤️

Ursula W

Back Athletes Regular Health Practitioners Muscles

I had a float a while back! Amazing experience, highly recommend for athletes and regular health practitioners, great for relaxing the muscles. Definitely looking forward to my next float.

georgio athanasiadis

Weekly Way Beneficial Skin Epsom Salts

I float weekly and this a great way to relax and centre yourself. Also it is beneficial for your skin, the Epsom salts soaks into your skin. I am 63 yy and I love floating!

Colin Denham

Rooms Well Maintained Fun Experience

Really lovely staff and centre! Rooms were all very clean and well maintained. A fun experience!

Rosie Duffy

Worthwhile Return Often Possible Welcoming Informative

A worthwhile experience. I will return as often as possible. The staff were welcoming, informative and always smiling.

Kathleen Pamment

Best Melbourne Tanks Atmosphere Experience

The best float experience in Melbourne. Clean tanks and friendly atmosphere.

Lachlan Munro

Slimy Experience Visit Care Relief

Slimy

Adam Kraan

Relaxing Wellness Visit Worth Returning

Highly recommended

Ben Hall

Place Haven Relaxation Well Run Pods

This place is a haven of relaxation – clean, well run, friendly staff.. the pods are modern, nice touches such as quality shampoo and soaps. Online booking service is excellent and easy to use. What a great place! If you are thinking of trying a float, give this place a go!

Graeme Stables

Such Nice Inside Sensory Deprivation Pods

Great staff, such a nice and clean facility. Very relaxing inside the sensory deprivation pods!

George Butrus

Wow Total Bliss Like Ocean Helpful

Wow what total bliss! Like floating in the ocean! Staff were so helpful too! Will be a regular here to de-stress again.

Tey

Ultimate Stress Unwind Find Footing Love

The ultimate experience to just de-stress, unwind and find your footing. Love it and don’t do it nearly as id like to

Mohamad Ali

Impeccably Are Perfect Relaxation Experience

Impeccably clean and the staff are wonderful. Perfect relaxation

Jamie McClunie

Brilliant Can't Wait Next Session

Brilliant can’t wait for my next session

Peter Samartzis

Cosy Experience Visit Care Relief

Very relaxing and cosy.

LC

Only Floatation Place I've Think Nice

This is the only floatation place I’ve been to but I think its very nice. The shower is good quality and the room is clean.

Andrew Power

Best Melbourne Beautiful Rooms Atmosphere Throughout

Best float centre in Melbourne! Beautiful rooms and a great atmosphere throughout the entire centre!

Jess Hunter

Quality Uniqueness Everybody Course Absolutely Recommendable

Quality of service and uniqueness of the experience. Not for everybody of course, but absolutely recommendable

Micho E.F.

Excellence Experience Visit Care Relief

Excellence in service and facilities.

Melissa F

Place Absolutely Divine Super Welcoming Pleasant

This place is absolutely divine. From the super friendly, welcoming, pleasant staff to the gorgeous pod float rooms that are immaculately clean. This has to be THE best float centre I have ever visited. Float therapy is my definite go-to for relaxation. The best way I can reset and re-energize. I always walk out feeling like a brand new person and can’t wait to come back every time. Love love love!!

happeeslappee

Fabulous Place Going Year Always Look

What a fabulous place to relax! I have been going for a year now and always look forward the next float. The staff are extremely friendly and the pods/ rooms are always sparkling clean. Just bought a 10 pack, can’t wait to go back again. Thank you to all the staff for their friendliness and for going the extra mile to make you feel welcome.

Anna Meszaros

Best Therapy Clearing Creative Blocks Complete

Best therapy for clearing creative blocks and for complete muscle and mind relaxation. I love the staff, the rooms and the pods are spotless. I have recently bought a membership as I can’t imagine not incorporating regular floats into my weekly routine. Highly recommend as the results are instantaneous and ongoing.

C. Alli

Absolutely Blissful Felt Recharged Refreshed Afterwards

Absolutely blissful experience. I felt recharged and refreshed afterwards. But most importantly the staff were friendly and professional and the centre was clean and serene. I was a sceptic initially but Gravity has changed all that after one float. I have floated three times and urge anyone to come to Gravity float and immerse yourself in the whole experience more than once to really enjoy its benefits. I was lucky enough to meet the owners on my second float and I must say that I have never met a more dedicated and passionate business couple in my life. They have left their personal touch on this place. Sorry, I am off to Gravity right now for a float …..

Jeeva Sankaradas

Well First Isolation Tank Winter Aches

Well my first experience of an isolation tank for my Winter aches and pains. I decided to take up the Introductory offer of 3 floats. Thoroughly “blissed out” with the total darkness, isolation and gravity free sensation. When the music came back on I just wanted to be left there and really wanted the experience to last longer. Yes, I enjoyed the whole experience thoroughly and look forward to my next 2 floatations with the Gravity Floatation Centre.

Damian McVeigh

Anti Extremely Helps Greatly Sleep Saw

The anti-gravity is extremely relaxing and helps greatly with sleep. I saw immediate improvements with my skin, my acne calmed down and cleared up quickly after my float, very satisfied!!

Brigitte